Service & Support

SPECIALISTS IN THE SUPPLY, INSTALL AND SERVICE OF INDUSTRIAL MACHINERY THROUGHOUT IRELAND

Customer Servicing & Service Contracts

We provide a separate customer service number to avoid the delay of going through the general office, +44(0)7796710010 if an engineer is not readily available this call will divert to the general office, be logged and responded to as soon as possible.

To optimise your machines productivity and minimise downtime we are able to offer you a range of service options as follows:

• Annual service contract
• Standard service contract
• Premium service contract

We provide a separate customer service number to avoid the delay of going through the general office, +44(0)7796710010 if an engineer is not readily available this call will divert to the general office, be logged and responded to as soon as possible.

To optimise your machines productivity and minimise downtime we are able to offer you a range of service options as follows:

• Annual service contract
• Standard service contract
• Premium service contract

Experienced Technical Support

We offer 24/7 technical support provided by our Engineers, who have many years of CNC/computer experience. This gives them the type of expertise to diagnose challenges without delay by using an internet connection to your CNC line.

This is like placing an engineer on-site in minutes to perform diagnostic checks, yet we may be several hundred miles away from your installation.

We offer 24/7 technical support provided by our Engineers, who have many years of CNC/computer experience. This gives them the type of expertise to diagnose challenges without delay by using an internet connection to your CNC line.

This is like placing an engineer on-site in minutes to perform diagnostic checks, yet we may be several hundred miles away from your installation.

Customer Training

We can train our customers, operators, maintenance staff and programmers on site. This can also be done in any of our HQ’s, for all our product range.

This service is presently being used by new and existing customers who have staff that require training. We currently schedule these three-day courses to suit the customer’s requirements.

We can train our customers, operators, maintenance staff and programmers on site. This can also be done in any of our HQ’s, for all our product range.

This service is presently being used by new and existing customers who have staff that require training. We currently schedule these three-day courses to suit the customer’s requirements.

Spare parts Identification

If you have a query about or wish to order a spare part, please complete the Enquiry Form on the Spare parts page with the relevant details. You also have the option to upload a photo to assist with part identification.
Otherwise Parts can be reached by:
T: +44(0)2886752394
Email: parts@mnesmachinery.com

If you have a query about or wish to order a spare part, please complete the Enquiry Form on the Spare parts page with the relevant details. You also have the option to upload a photo to assist with part identification.
Otherwise Parts can be reached by:
T: +44(0)2886752394
Email: parts@mnesmachinery.com

Machine decommissioning and Removal

Machine decommissioning and removal is part of the service we offer to customers. This can be adapted to the customers specific needs and is provided as a tailored solution. We work closely with your Health and Safety Management team and all works must include a full risk assessment and issue a comprehensive method statement. MNES Ltd has experience of working with lifting equipment ranging from forklifts trucks to vehicles equipped with HIAB cranes and overhead gantry cranes for lifting up to 25 tons.

Machine decommissioning and removal is part of the service we offer to customers. This can be adapted to the customers specific needs and is provided as a tailored solution. We work closely with your Health and Safety Management team and all works must include a full risk assessment and issue a comprehensive method statement. MNES Ltd has experience of working with lifting equipment ranging from forklifts trucks to vehicles equipped with HIAB cranes and overhead gantry cranes for lifting up to 25 tons.

Consultancy Services

MNES Ltd has many years of experience in factory layout, metal processing and flows. We can offer consultancy advice on processes within fabrication shops. Look at your current operations and suggest ways to improve such as a faster more economical system of work and ways to process, improving material flow, how to cut costs etc.

MNES Ltd has many years of experience in factory layout, metal processing and flows. We can offer consultancy advice on processes within fabrication shops. Look at your current operations and suggest ways to improve such as a faster more economical system of work and ways to process, improving material flow, how to cut costs etc.

  • “Our many years of involvement in the Engineering industry equips us with the knowledge and skills necessary to provide our customers with the best possible advice and support”

    Michael McNally
  • “JV Driver’s would like to thank you for the support we received from Mr McNally. Mickey’s level-headed approach and knowledge enabled us to get back up and running in a timely fashion. Mickey was a pleasure to have at JV Driver’s, and was a great ambassador to Ficep.”

    JV Driver
  • “We were very happy with the service from Michael McNally and MNES LTD who has serviced all our machines annually. A big selling point was the knowledge of the machine by Michael McNally. The ability to produce large section plates up to 60mm thick should offer us another potential service to our customer base.”

    Tomas Twomey, General Manager, Irish Pioneer Works (Fabricators) Ltd.