Service & Support
SPECIALISTS IN THE SUPPLY, INSTALL AND SERVICE OF INDUSTRIAL MACHINERY THROUGHOUT IRELAND
Customer Servicing & Service Contracts
We provide a separate customer service number to avoid the delay of going through the general office, +44(0)7796710010 if an engineer is not readily available this call will divert to the general office, be logged and responded to as soon as possible.
To optimise your machines productivity and minimise downtime we are able to offer you a range of service options as follows:
• Annual service contract
• Standard service contract
• Premium service contract
We provide a separate customer service number to avoid the delay of going through the general office, +44(0)7796710010 if an engineer is not readily available this call will divert to the general office, be logged and responded to as soon as possible.
To optimise your machines productivity and minimise downtime we are able to offer you a range of service options as follows:
• Annual service contract
• Standard service contract
• Premium service contract
Experienced Technical Support
We offer 24/7 technical support provided by our Engineers, who have many years of CNC/computer experience. This gives them the type of expertise to diagnose challenges without delay by using an internet connection to your CNC line.
This is like placing an engineer on-site in minutes to perform diagnostic checks, yet we may be several hundred miles away from your installation.
We offer 24/7 technical support provided by our Engineers, who have many years of CNC/computer experience. This gives them the type of expertise to diagnose challenges without delay by using an internet connection to your CNC line.
This is like placing an engineer on-site in minutes to perform diagnostic checks, yet we may be several hundred miles away from your installation.
Customer Training
We can train our customers, operators, maintenance staff and programmers on site. This can also be done in any of our HQ’s, for all our product range.
This service is presently being used by new and existing customers who have staff that require training. We currently schedule these three-day courses to suit the customer’s requirements.
We can train our customers, operators, maintenance staff and programmers on site. This can also be done in any of our HQ’s, for all our product range.
This service is presently being used by new and existing customers who have staff that require training. We currently schedule these three-day courses to suit the customer’s requirements.
Spare parts Identification
If you have a query about or wish to order a spare part, please complete the Enquiry Form on the Spare parts page with the relevant details. You also have the option to upload a photo to assist with part identification.
Otherwise Parts can be reached by:
T: +44(0)2886752394
Email: parts@mnesmachinery.com
If you have a query about or wish to order a spare part, please complete the Enquiry Form on the Spare parts page with the relevant details. You also have the option to upload a photo to assist with part identification.
Otherwise Parts can be reached by:
T: +44(0)2886752394
Email: parts@mnesmachinery.com
Machine decommissioning and Removal
Machine decommissioning and removal is part of the service we offer to customers. This can be adapted to the customers specific needs and is provided as a tailored solution. We work closely with your Health and Safety Management team and all works must include a full risk assessment and issue a comprehensive method statement. MNES Ltd has experience of working with lifting equipment ranging from forklifts trucks to vehicles equipped with HIAB cranes and overhead gantry cranes for lifting up to 25 tons.
Machine decommissioning and removal is part of the service we offer to customers. This can be adapted to the customers specific needs and is provided as a tailored solution. We work closely with your Health and Safety Management team and all works must include a full risk assessment and issue a comprehensive method statement. MNES Ltd has experience of working with lifting equipment ranging from forklifts trucks to vehicles equipped with HIAB cranes and overhead gantry cranes for lifting up to 25 tons.
Consultancy Services
MNES Ltd has many years of experience in factory layout, metal processing and flows. We can offer consultancy advice on processes within fabrication shops. Look at your current operations and suggest ways to improve such as a faster more economical system of work and ways to process, improving material flow, how to cut costs etc.
MNES Ltd has many years of experience in factory layout, metal processing and flows. We can offer consultancy advice on processes within fabrication shops. Look at your current operations and suggest ways to improve such as a faster more economical system of work and ways to process, improving material flow, how to cut costs etc.